Frequently Asked Questions
Orders & Shipping
How long does delivery take?▾
Standard delivery within Bulgaria takes 1-2 business days via Ekont or Speedy.
How can I track my order?▾
Once shipped, you'll receive a tracking number via email. You can also check your order status in your profile.
What payment methods do you accept?▾
We currently accept bank transfer and cash on delivery.
3D Builders & Customization
Are the 3D builders free to use?▾
Yes! You can design and preview your custom CD, t-shirt, or guitar pick for free. You only pay when you order.
Can I save my design and come back later?▾
Yes, designs are auto-saved in your browser. You can also save them to your account.
What file formats do you accept for uploads?▾
We accept JPEG, PNG, and WebP images up to 10MB.
Payments & Pricing
Are prices shown with VAT?▾
All prices are displayed in EUR and include applicable taxes.
Can I use a discount code?▾
Yes, enter your code at checkout to apply the discount.
Returns & Refunds
Can I return a custom item?▾
Custom-made items (CD designs, printed t-shirts, custom picks) are made to your specifications and cannot be returned unless defective.
What is your return policy for standard products?▾
Standard products can be returned within 14 days of delivery in original condition.